Our Leadership team is rooted in the office products, office design, facilities management, logistics, information technology, and moving industries. Collectively, senior management has over 200 years of focused, leading edge experience in these business services. We provide the expertise, practical experience, business acumen and results oriented perspective in these areas of business in order to streamline and vastly improve the way our clients run their business.
Chairman - Howard L. Brown
Howard Brown is Chairman of HiTouch Business Services and is responsible for the overall direction and health of the company. In this role he provides guidance and strategic direction for top financial bank and investor relationships and handles major accounts across the healthcare, financial and legal industries. With over 34 years experience in the commercial office products industry, his background includes sales, distribution, financial, forecasting and planning, mergers and acquisitions and quality assurance.
In the 1970’s, Mr. Brown successfully pursued a roll-up strategy to form Summit Office Supply, a commercial office products business in the New York metropolitan area with roughly $50 million in sales prior to its sale to BT in 1987. Mr. Brown subsequently served as President for the Northeast Region at BT until 1996 and grew the division’s revenues to approximately $500 million. In January 1998, he formed a new company which purchased Allied Office Products, along with 9 other companies which created a $120,000,000 foundation. These 10 companies squarely put Mr. Brown in the “one solution” office products business by offering complete services in office products, printing, promotional products, coffee and beverage, furniture and print management. In May of 2006, Allied’s run rate was $375,000,000 with a strong bottom line and an enviable customer base, which attracted Office Depot to purchase Allied. Mr. Brown is an advisor to several companies, sits on several Boards and is very involved in philanthropy.
Vice-Chairman - Michael Brown
Michael Brown is Vice-Chairman of HiTouch Business Services. Michael works closely with HiTouch senior staff to develop and implement strategic initiatives to further enhance and build upon the MyOfficeProducts platform. Prior to joining HiTouch, Michael spent eight years at family-owned and operated Allied Office Products where he was involved in integrating and building a state-of-the-art infrastructure to support its rapid growth. At Allied, Michael’s career spanned various roles from contracts and bids to marketing and analytics. In addition, in 1996, he put BT in the coffee and break room business, making it the first office supply distributor of single cup coffee. Allied, at the time of the sale, was the largest seller of single cup coffee in the country. Michael was named President and COO of Allied and held the position until its sale in May of 2006.
President & CEO - John Frisk
John Frisk is the President and CEO of HiTouch Business Services. In his role he oversees complete P&L responsibilities while having a direct hands on with all Sales and Operations.
Before joining HiTouch, John was President of MyOfficeProducts from 2005-2010. During his tenure at MYOP, the company experienced successful growth with revenues in excess of $130,000,000 and became the largest national independent office supply dealer in the US.
In 1989 John acquired his first company, Pittman Office Products in Tampa FL. In 1996 he sold his company to US Office Products. At USOP, John was District President until 1999 and then elevated to Southeast Region President covering 5 states and overseeing a P&L of $150 million. In 2001 John left US Office Products to start up an office supply company within the state of Florida, and in 2002 he merged his company with the start-up of MyOfficeProducts. John served as Regional Vice President until his promotion to President in 2005. Prior to the acquisition from HiTouch, in John’s role as President of MyOfficeProducts he had responsibility for Sales, IT, Operations and Logistics.
CFO – Steven Chambers
Steven attended the University of Georgia where he majored in International Finance and Marketing, and then attended business school at Babson College in Wellesley Massachusetts where he earned an MBA with a finance concentration. After university, Steven joined PwC and worked in the Business Recovery Services practice assisting companies with restructuring and optimization projects. Between 2002 and 2016, Steven lived and worked abroad holding Director and CFO roles with privately held middle market industrial companies.
Executive Vice-President - Butch Johnson
Butch Johnson is Executive Vice President, Merchandising for HiTouch Business Services. In this role, he oversees HiTouch's inventory control, marketing, purchasing and e-platform activities. He is also responsible for vendor relations. Most recently, Butch served in the role of Executive Vice President for MyOfficeProducts, Inc. for the period 2002-2010. Prior to joining MyOfficeProducts, Butch spent two years as a financial analyst for Clayton Associates, LLC., a leading regional venture capital firm. During the period 1978 – 1993, Butch worked for Boise Cascade in key marketing, purchasing and operations positions. He also served a brief period as Divisional Merchandise Manager for BA Pargh, a leading catalog wholesaler at the time. For the period 1993-1996, Butch held the position of Executive Vice President for Radar Business Systems, a leading Southeastern office supply independent. During this time frame, Radar quadrupled in sales and was named the 1995 Nashville Business Journal Company of the Year. Butch served at US Office Products from 1996-2000 holding increasingly responsible roles including President of the South Central Region and later as Vice President of Sales and Marketing for the Fortune 1000 corporation.
Butch holds a BS in Experimental Psychology from David Lipscomb University (1978) and a MBA with emphasis in Finance from Middle Tennessee State University (1982). He also held the C.P.M. (Certified Purchasing Manager) and CMA (Certified Management Accountant) designations for over two decades.
CIO - Jason M. Palmer
Jason M. Palmer was appointed Chief Information Officer of HiTouch Business Services in April of 2010. In this role he oversees all day-to-day IT Infrastructure, Applications, ecommerce, and Analytics. Prior to acting as CIO, Jason served as COO of HiTouch and the CIO of Rentacrate, overseeing the day-to-day operations and the strategic vision for Rentacrate’s Information Technology department.
Mr. Palmer joined Rentacrate in 2007 after working at Office Depot, where he was the Senior Manager for Supply Chain Analytics. Jason was recruited to Office Depot to lead the newly created Supply Chain Analytics department, which consolidated all reporting and analytics for the supply chain in to one team. Prior to his post at Office Depot, Mr. Palmer was the Director of Analytics for Allied Office Products where he managed corporate-wide Gross Margin, Corporate Sales Dashboard, and Analytics. Prior to Allied Jason worked on a consulting and full-time basis for many companies as an analyst and technology consultant – including UPS, IFF, and BT Office Products.
A graduate of the School of Information Studies at Syracuse University, Mr. Palmer resides in Nashville, TN.