Leadership Team

Our Leadership team is rooted in the office products, office design, facilities management, logistics, information technology, and moving industries. Collectively, senior management has over 200 years of focused, leading edge experience in these business services. We provide the expertise, practical experience, business acumen and results oriented perspective in these areas of business in order to streamline and vastly improve the way our clients run their business.

Howard L. Brown - Chairman

Howard Brown is Chairman of HiTouch Business Services and is responsible for the overall direction and health of the company. In this role he provides guidance and strategic direction for top financial bank and investor relationships and handles major accounts across the healthcare, financial and legal industries. With over 34 years experience in the commercial office products industry, his background includes sales, distribution, financial, forecasting and planning, mergers and acquisitions and quality assurance.

In the 1970’s, Mr. Brown successfully pursued a roll-up strategy to form Summit Office Supply, a commercial office products business in the New York metropolitan area with roughly $50 million in sales prior to its sale to BT in 1987. Mr. Brown subsequently served as President for the Northeast Region at BT until 1996 and grew the division’s revenues to approximately $500 million. In January 1998, he formed a new company which purchased Allied Office Products, along with 9 other companies which created a $120,000,000 foundation. These 10 companies squarely put Mr. Brown in the “one solution” office products business by offering complete services in office products, printing, promotional products, coffee and beverage, furniture and print management. In May of 2006, Allied’s run rate was $375,000,000 with a strong bottom line and an enviable customer base, which attracted Office Depot to purchase Allied. Mr. Brown is an advisor to several companies, sits on several Boards and is very involved in philanthropy.

Michael Brown - Chief Executive Officer

Michael Brown is CEO of HiTouch Business Services. In this role, he oversees all HiTouch operations and sales, including its Rentacrate, ShredX and E-Scrap services. He is also responsible for the strategic direction of marketing, product line assessment and human resources. In addition, Michael works closely with HiTouch senior staff to develop and implement strategic initiatives to further enhance and build upon the Rentacrate, ShredX and E-Scrap brands. Prior to joining HiTouch, Michael spent eight years at family-owned and operated Allied Office Products where he was involved in integrating and building a state-of-the-art infrastructure to support its rapid growth. At Allied, Michael’s career spanned various roles from contracts and bids to marketing and analytics. In addition, in 1996, he put BT in the coffee and break room business, making it the first office supply distributor of single cup coffee. Allied, at the time of the sale, was the largest seller of single cup coffee in the country. Michael was named President and COO of Allied and held the position until its sale in May of 2006.

Before joining Allied, Michael worked at BT where he held multiple senior level executive positions. He earned his bachelor’s degree in Information Studies from Syracuse University

Michael J. Palmer - Chief Operating Officer

Michael Palmer is the Executive Vice President of Operations, Logistics and Information Technology at HiTouch Business Services. In this role Michael oversees operational responsibility, customer service and information technology.

Prior to joining HiTouch, Michael was CIO and Executive Vice President for the Allied Office Products. Michael joined Allied in 1998 and started as head of technology, and subsequently took on the responsibility to oversee the logistics functions in 2001 and the purchasing and customer service areas of the company in 2003.

He was a founding member of the CIO Executive Council and is an IT Fellow at Temple University FOX School of Management’s MIS Department. He also serves on the Strategic Advisory Board for Xpert Universe, a NYC based software development firm and on the board of Unit Dose Solutions, Inc., a North Carolina producer of prescription packaged drugs for healthcare providers. Michael has an MBA in Taxation and Management from Hofstra University and a bachelor’s degree in Accounting and Finance from Villanova University. He is a member of the New Jersey Chapter of Council of Logistics Management and frequently speaks on such topics as sourcing vs. outsourcing, SOX and IT/Business alignment. Michael was the recipient of CIO magazine’s “2003 CIO 100 Award.”

Joseph A. Aiello - Co-President

Joe Aiello is President of HiTouch Business Services.  In his role, he oversees our 8 distinct business units, business unit leaders and a national team of business development and subject matter experts.  Operating in over 25 states and 50 US markets, Joe drives the strategic cross-sell direction of the company to create pathways for collaboration and integration of the respective business units resulting in overall enterprise growth. 

Before joining HiTouch, Joe was an Executive Vice President at Allied Office Products. While at Allied, he successfully managed a team of over 200 sales professionals in 20 markets across the U. S. During the nine years at Allied, the company enjoyed an average of 20 percent annual growth, enabling it to become one of the largest independent office products company in the U.S. with revenues in excess of $375,000,000. Prior to Allied, Joe was the Regional VP of Finance and Operations at BT Office Products, a multi-billion dollar global distribution company.

Joe received his bachelor’s degree in accounting from Duquesne University and served as a member of the Duquesne Accounting Advisory Board. Joe is a Co-Chair of Western Pennsylvania Hospital’s TLC Charitable Foundation in Pittsburgh.

John Frisk - Co-President

John Frisk is President of MyOfficeProducts, the newest acquisition of HiTouch Business Services. In this role he oversees a national sales team of 100+ sales representatives, sales support staff, and 5 Regional Vice Presidents of Sales in 44 markets across the US. In addition to driving revenue, John will be highly involved in recruiting sales professionals, acquiring office supply companies, and building government sales and school specialty sales.

Before joining HiTouch, John was President of MyOfficeProducts from 2005-2010. During his tenure at MYOP, the company experienced successful growth with revenues in excess of $130,000,000 and became the largest national independent office supply dealer in the US.

In 1989 John acquired his first company, Pittman Office Products in Tampa FL. In 1996 he sold his company to US Office Products. At USOP, John was District President until 1999 and then elevated to Southeast Region President covering 5 states and overseeing a P&L of $150 million. In 2001 John left US Office Products to start up an office supply company within the state of Florida, and in 2002 he merged his company with the start-up of MyOfficeProducts. John served as Regional Vice President until his promotion to President in 2005. Prior to the acquisition from HiTouch, in John’s role as President of MyOfficeProducts he had responsibility for Sales, IT, Operations and Logistics.

Anthony Cavalieri - Executive VP and Chief Financial Officer

Anthony Cavalieri is a CPA/CMA with an MBA from Fordham University with a Big 4 Public Accounting Firm, Fortune 100 Public Company, and Forbes 500 Private Company career foundation and has been the CFO of international, entrepreneurial, multi-plant, manufacturer/distributor/service, strategic growth, start-up to mid-sized, roll-up, venture & private equity backed companies for over 20 years. This included 3 years as the CFO of Allied Office Products.

He has been advisor and business partner to CEO’s and part of the management team on both strategic and operating issues including identification, due diligence, closing and integration of numerous acquisition in the USA an internationally. Anthony has also developed and mentored world class finance teams to work with management to deliver timely and accurate accounting information for decision making, internal/external reporting, board presentations, and road shoes and he has raised and successfully set covenants for nearly $500 Million in debt/equity financings.

In addition to his responsibility for all controllership and treasury functions, Anthony has been responsible for HR, IT, Benefits, Risk Management along with P&L responsibility for manufacturing and international operations to include successful business dealings and travel to Europe, Central/South America, Canada, Mexico, Asia (Japan, China, India), Pacific Rim, Middle East, and Australia. Finally, Anthony is an adjunct faculty member at Fairleigh Dickinson University teaching in both Executive MBA and MS Accounting Programs.

Jason M. Palmer - Chief Information and Analytics Officer

Jason M. Palmer was appointed Chief Information Officer of HiTouch Business Services in April of 2010.  In this role he oversees all day-to-day IT Infrastructure, Applications, ecommerce, and Analytics. Prior to acting as CIO, Jason served as COO of HiTouch and the CIO of Rentacrate, overseeing the day-to-day operations and the strategic vision for Rentacrate’s Information Technology department.

Mr. Palmer joined Rentacrate in 2007 after working at Office Depot, where he was the Senior Manager for Supply Chain Analytics. Jason was recruited to Office Depot to lead the newly created Supply Chain Analytics department, which consolidated all reporting and analytics for the supply chain in to one team. Prior to his post at Office Depot, Mr. Palmer was the Director of Analytics for Allied Office Products where he managed corporate-wide Gross Margin, Corporate Sales Dashboard, and Analytics. Prior to Allied Jason worked on a consulting and full-time basis for many companies as an analyst and technology consultant – including UPS, IFF, and BT Office Products.

A graduate of the School of Information Studies at Syracuse University, Mr. Palmer resides in Nashville, TN.

Butch Johnson - Executive Vice President of Merchandising

Butch Johnson is Executive Vice President, Merchandising for MyOfficeProducts. In this role, he oversees MyOfficeProducts’ inventory control, marketing, purchasing and pricing activities. He is also responsible for vendor relations. Most recently, Butch served in the role of Executive Vice President for MyOfficeProducts, Inc. for the period 2002-2010. Prior to joining MyOfficeProducts, Butch spent two years as a financial analyst for Clayton Associates, LLC., a leading regional venture capital firm. During the period 1978 – 1993, Butch worked for Boise Cascade in key marketing, purchasing and operations positions. He also served a brief period as Divisional Merchandise Manager for BA Pargh, a leading catalog wholesaler at the time. For the period 1993-1996, Butch held the position of Executive Vice President for Radar Business Systems, a leading Southeastern office supply independent. During this time frame, Radar quadrupled in sales and was named the 1995 Nashville Business Journal Company of the Year. Butch served at US Office Products from 1996-2000 holding increasingly responsible roles including President of the South Central Region and later as Vice President of Sales and Marketing for the Fortune 1000 corporation.

Butch holds a BS in Experimental Psychology from David Lipscomb University (1978) and a MBA with emphasis in Finance from Middle Tennessee State University (1982). He also held the C.P.M. (Certified Purchasing Manager) and CMA (Certified Management Accountant) designations for over two decades.

Dave Snider - Senior Vice President of Logistics

Dave Snider has over 35 years of executive leadership in Supply Chain and Logistics Management, playing significant roles in managing change due to acquisitions, divestitures, system conversions and major market shifts, while building strong teams to develop and implement strategic and tactical goals in multiple industries. He has a strong analytical skill set which is utilized to develop and implement process and measurement systems to effectively roll out key business initiatives including Warehouse Management Systems, Quality Control Systems, and Logistics Networks for international distribution and operations.

Dave is currently the Senior Vice President of Logistics with Rentacrate LLC and spent 14 years in the office products industry as Senior Vice President of Logistics and Executive Committee member of Allied Office Products in Clifton, NJ and as Regional Vice President of Supply Chain with US Office Products. Other experience includes senior management roles in the personal computer industry with Valcom, and 16 years of retail supply chain management with McCrory Corporation and Revco DS Inc. A strong accounting background was developed early in his career as a cost accountant with Newport News Shipbuilding and Dry Dock Company, a division of Tenneco.